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Connect your PC to AIC wireless (.7z, 1K)
  • Download the ‘Connect to AIC Wifi’ file
  • Right-click on the ‘Connect to Wifi’ file and choose 7zip>Extract here
  • Double-click on the AICtest.bat file to run it
  • When prompted, enter your AIC email address and password. Click “Connect automatically” if available.
GoPrint Student Printing- for Windows (PCs) (.bat, 1K)
  • Download the GoPrint Student Printing and run the installer
  • When you go to print, choose GoPrint_Student_Printing as the printer
  • Enter your AIC email address and password when prompted, check the box to save your credentials
  • Go to any computer lab on campus and select your print job at the Paystation
  • Enter your AIC email address and password
  • Click on the document to highlight it
  • Click the Pay and Print button in the bottom right-hand corner of the screen
GoPrint Student Printing on a Macbook (.docx, 433K)

Follow the instructions in this document to connect your Macbook to GoPrint in order to print to any computer lab printer. Or bring your Macbook to the IT Department Help Desk in the basement of the Library to have your computer set up for printing.

Adobe Acrobat Reader is required to view and print PDF files.

In person HelpDesk hours

For after hours support please go to the Web Help Desk

Check out the handouts and videos that we have created to help you learn more about Outlook email from your desktop and from the cloud.

If you are still stuck on how to do something, please go to the Web Help Desk and create a ticket. Please explain your problem/question in as much detail as possible so that we can route your ticket to the b est person.
We have created handouts and videos to help you learn more about Office 365.
  • Outlook email from the cloud
  • Skype for Business (formerly Lync) for online meetings and instant messaging
  • OneDrive for web-based document sharing and collaboration 
If you are still stuck on how to do something, please go to the Web Help Desk and create a ticket. Please explain your problem/question in as much detail as possible so that we can route your ticket to the best person.
 
We have created a help page to support you in your use of Blackboard.
If you are still stuck on how to do something, please go to the Web Help Desk and create a ticket. Please explain your problem/question in as much detail as possible so that we can route your ticket to the best person.
 
Game consoles must be registered with the IT department in order to have Internet access. Please fill out the Game Console Registration Form

AMERICAN INTERNATIONAL COLLEGE | 1000 State Street | Springfield MA 01109 | 800.242.3142 | TRANSFORMING LIVES SINCE 1885

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