Help

HelpDesk

HelpDesk

Submit a ticket in our Help Desk System!

If you are on campus or logged into the VPN, login to the Help Desk system. Use your AIC Email and password to login. (Please note you need to be on the campus network to access the WebHelpDesk portal)

If you are off campus, you can submit a ticket by sending an email to IT.HelpDesk@aic.edu  Please be sure to leave your contact information, such as mobile phone number.

We can also be reached by phone during business hours at: 413.205.3402

 

Visit the Help Desk during operating hours, either in the basement of the Shea Library or at the Circulation Desk of the Shea Library:

Help Desk Hours – Library Basement

  • Sunday: Closed
  • Monday: 8:30 a.m. to 5:00 p.m
  • Tuesday: 8:30 a.m. to 5:00 p.m
  • Wednesday: 8:30 a.m. to 5:00 p.m
  • Thursday: 8:30 a.m. to 5:00 p.m
  • Friday: 8:30 a.m. to 4:30 p.m
  • Saturday: Closed

Help Desk Hours – Circulation Desk

  • Sunday: 2:30 p.m. to 8:30 p.m.
  • Monday: 5:00 p.m. to 8:30 p.m.
  • Tuesday: 5:00 p.m. to 8:30 p.m.
  • Wednesday: 5:00 p.m. to 8:30 p.m.
  • Thursday: 5:00 p.m. to 8:30 p.m.
  • Friday: Closed after hours

Saturday: Closed after hours

Unable to visit?

If you are not able to come to the Help Desk, you can call during our operating hours at 413.205.3402. The phone will ring at the correct location depending on the hour of the call. You can also email IT.HelpDesk@aic.edu for assistance.

I am having technology issues

Go to https://start.aic.edu to use the account recovery settings that you setup when first accessing your account. تنزل واتس اب
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Game consoles and smartTVs must be registered with the IT department in order to have Internet access. Log in to fill out the GameConsole Registration Form with your device's wireless (wifi) MAC address.
 
For troubleshooting tips, please click here
To access your campus phone portal click heregoogle play apk

Transition from Zoom to Teams

Transition from Zoom to Teams

AIC will transition all virtual meetings to Microsoft Teams starting June 26th. 

Faculty teaching this summer who require zoom for their classes will continue with an educational zoom license. All faculty will need to transition this summer prior to the Fall term. 

Note about ZOOM Recordings: Zoom recordings will be removed as of the transition date, June 27th. You have the option to download and delete recordings Zoom recordings prior to this date. It is highly recommended that you save your recordings to your AIC OneDrive associated with your email account. If you need assistance, contact the IT Helpdesk at ithelpdesk@aic.edu 

How this will happen?

AIC will be transitioning all Zoom licenses associated with our AIC enterprise license to a Free license at the end of the day, June 27th. Each person will need reconfirm their zoom account. Click here https://zoom.us/signin#/login to confirm your free Zoom account using your AIC Email address. Remember everyone can have a free account. It is limited to 40 minutes. You can use this Zoom account to attend other Zoom meetings and webinars or Zoom invitations.

Why are we doing this?

Many colleges and universities like AIC have already transitioned to using Teams for all virtual meetings. Teams has the same functionality as zoom but some things are in different places. The IT department will host some training sessions, provide video tutorials and documentation on how to use Teams. 

Important Security Software

Important Security Software

As of January 16th, 2024 The College has replaced the security feature/new firewall to CrowdStrike, as an additional level of protection to our computer environment.  Every AIC issued computer should have CrowdStrike installed. Do not be concerned if you no longer have SentinelOne, CrowdStrike replaces SentinelOne. There is no icon for you to verify that you have CrowdStrike running.  

 

 

Thank you,

 

IT Department

Teams FAQs

1. Open Microsoft Teams

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                2. Click calendar on left column

a.        Meet now button top right

a.       If desired, change meeting name

b.       Click start meeting

c.       Toggle the “camera on” switch bottom left to activate camera                            

d.       Invite people via copying the link and sending email, or adding participants

 

b.       Join with an ID button top right

a.       Click the join with ID button

b.       Enter the meeting details you were given.

c.       Join meeting

1.    Open Microsoft Teams

2.        Click calendar on left column

a.      Click new meeting top right.

a.      Fill out the pop up page’s information- Title, date, etc. 

b.       Invite people if desired. 

c.      Click save

d.      Find meeting in your calendar.  Open the meeting.

                                                                                                  i.      Click COPY LINK

                                                                                                 ii.      Create email and paste the link

متجر بلاي

1.        Open Microsoft Teams

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2.       Click Calendar on left

a.       Click Meet Now from top right

b.       Click Get a Link to Share from Pop up option. Link will be copied to clipboard.

c.       Start meeting if ready

d.       Paste link into email body.

المتجر
  1. More Button on top toolbar
  2. Click settings and then Device settings
  3.   There’s pulldown menus for Audio Devices, speakers and microphone, as well as what camera to use.  Choose the option you desire from the pulldown choices.

Top Menu Bar click “… More” button

                                1 Click recording and transcribing and choose start Recording  

                                2  To stop recording, click more button and Click recording and transcribing and choose stop recording.

  1. Create a scheduled Meeting.
  2.   Save  it.
  3.  Go to calendar and open that meeting.

  4.  Click on Meeting Options.

  5.  Choose record automatically

Prior to Joining Meeting تحميل متجر بلاي

  1. In video and audio setup screen choose EFFECTS AND AVATARS
  2.   Choose None, Blur or the four presets.
  3.   Choose MORE VIDEO EFFECTS for more options
  4.   You can now choose ADD NEW and upload your own image سينمانا
In a meeting
  1. Click MORE from top toolbar.
  2. Click Effects and Avatars from the drop down menu
  3. Choose your option
  4. Click Apply
  5. These settings will stay until you change them at a future time.
  1. Open Microsoft Teams
  2.   Left hand side column choose Files
  3. Double click the meeting.  It will open in new window.  You can view, share, etc from this page.
  1. Open Microsoft Teams App
  2. Click the profile picture (either a picture or letters)
  3. A pop up window opens.  Hover over the picture or initials, a camera icon appears
  4. Click the Camera icon
  5. A new pop up window opens with option to upload or remove a picture. 
  6. Choose image or remove image and then click save.

Chat- opens and closes a chat area

                                Type where it says type new message.  Hit Send arrow to send.                                                  

                People- Shows all participants in the meeting

                Raise- Raises a hand to let participants know you have something to ask

                React- Give you a few emoticon icons to display to the meeting participants

                View- Choose what style of view for your screen. 

                Rooms- Choose to create and or manage breakout rooms

                Apps- You can install a whiteboard, or other listed apps.  You then need to share the whiteboard

                More- Here you can record, get meeting info, create meeting notes, change your video avatar and effects, language and speech captions, and settings.

                                Under settings you can change your:                      

                                                Device Settings- Camera choice, speaker and mic choice, noise suppression level

                                                Call health

                                                Meeting Options

                                                                Lobby options, announce when people leave or join, who can present, mic options for attendees, camera options for attendees, chat on or off, allow reactions, provide CART options, and allow attendance report

                                                Accessibility options for sign language and captions

                Camera – turn on and off your camera

                Mic- Turn on and off your Mic

                Share

                                Click share and new pop up appears.

                                You can choose to share with sound by clicking toggle switch.  If you are not on correct sound options, a pop up tells you where to make the change.

                                Share in presenter mode with options for style of screen layout

                                Choose a file or window to share

                To stop sharing look for the stop sharing menu button on top toolbar. descargar play store

متجر بلاي
To download Teams to your Desktop or Laptop click here:
Make sure to click Work or School as the download option.
 
To download the App for your phone click here: تنزيل واتساب