Submit a ticket in our Help Desk System!
Login to the Help Desk system. Use your AIC Email and password to login.
You can also submit a ticket by sending an email to IT.HelpDesk@aic.edu
We can be reached by phone during business hours at: 413.205.3402
Visit the Help Desk during operating hours, either in the basement of the Shea Library or at the Circulation Desk of the Shea Library:
Help Desk Hours – Library Basement
- Sunday: Closed
- Monday: 8:30 a.m. to 5:00 p.m
- Tuesday: 8:30 a.m. to 5:00 p.m
- Wednesday: 8:30 a.m. to 5:00 p.m
- Thursday: 8:30 a.m. to 5:00 p.m
- Friday: 8:30 a.m. to 4:30 p.m
- Saturday: Closed
Help Desk Hours – Circulation Desk
- Sunday: 2:30 p.m. to 8:30 p.m.
- Monday: 5:00 p.m. to 8:30 p.m.
- Tuesday: 5:00 p.m. to 8:30 p.m.
- Wednesday: 5:00 p.m. to 8:30 p.m.
- Thursday: 5:00 p.m. to 8:30 p.m.
- Friday: Closed after hours
Saturday: Closed after hours
Unable to visit?
If you are not able to come to the Help Desk, you can call during our operating hours at 413.205.3402. The phone will ring at the correct location depending on the hour of the call.