Submit a ticket in our Help Desk System!

If you are on campus or logged into the VPN, login to the Help Desk system. Use your AIC Email and password to login. (Please note you need to be on the campus network to access the WebHelpDesk portal)

If you are off campus, you can submit a ticket by sending an email to  Please be sure to leave your contact information, such as mobile phone number.

We can also be reached by phone during business hours at: 413.205.3402


Visit the Help Desk during operating hours, either in the basement of the Shea Library or at the Circulation Desk of the Shea Library:

Help Desk Hours – Library Basement

  • Sunday: Closed
  • Monday: 8:30 a.m. to 5:00 p.m
  • Tuesday: 8:30 a.m. to 5:00 p.m
  • Wednesday: 8:30 a.m. to 5:00 p.m
  • Thursday: 8:30 a.m. to 5:00 p.m
  • Friday: 8:30 a.m. to 4:30 p.m
  • Saturday: Closed

Help Desk Hours – Circulation Desk

  • Sunday: 2:30 p.m. to 8:30 p.m.
  • Monday: 5:00 p.m. to 8:30 p.m.
  • Tuesday: 5:00 p.m. to 8:30 p.m.
  • Wednesday: 5:00 p.m. to 8:30 p.m.
  • Thursday: 5:00 p.m. to 8:30 p.m.
  • Friday: Closed after hours

Saturday: Closed after hours

Unable to visit?

If you are not able to come to the Help Desk, you can call during our operating hours at 413.205.3402. The phone will ring at the correct location depending on the hour of the call. You can also email for assistance.