Dexter Counseling Services - Fall 2021

  • In-person sessions at the Counseling Center (masks required per DPH)
  • Same-Day appointments (call or schedule online in the morning)
  • Telementalhealth (video sessions) for students in Massachusetts

Self-schedule appointments online through the Patient Portal or email or call (413) 205-3248 during regular business hours (Monday-Friday 8:30am-4:00pm).

 *New: check-in for your appointment from your personal mobile device!

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*Mental Health Self-Screening Tool*

Concerned about your Mental Health?  CCAPS- Screen

Click the link to complete the CCAPS-Screen anonymously and see your mental health profile.

The Dexter Counseling Center team serves the holistic mental health needs for American International College students, using a brief and intentional strength-based therapeutic model. We focus sessions on identifying issues or major concerns, problem-solving, and providing support to facilitate the student's develop of strategies to address challenges and reach their personal goals. Our mission is to support students overall wellness while they grow to effectively managing academic, developmental, and interpersonal challenges so they can function successfully during their time at AIC and beyond.

Dexter Counseling Center will release information from counseling sessions to outside parties only at the request of the client. Records are confidential and will not leave the counseling center unless there is an emergency situation. Dexter Counseling Center records are not part of the educational record. We will not answer questions about any client from parents, family, friends, significant others, professors, employers, or anyone else outside of the counseling center staff. There are a few limitations to confidentiality specifically related to safety, which your clinician will review with you in person.


There is much more to wellness than physical or mental health. Other areas of wellness include (but are not limited to): intellectual, emotional, social, career, and spiritual. If one piece of the pie is over taxed or under developed, it will cause the wheel to be off balance and will influence other pieces of the pie – thus hindering your overall experience of well-being.

Scheduled an appointment with a Dexter Counseling Center provider to learn more about the wellness wheel and how you can improve challenging areas in your life to achieve optimal wellness.

Hours of Operation

Monday - Friday 8:30 AM - 4:00 PM 

After hours resources include:

- Campus Police: 413.205.3333

- Crisis Hotline: 413.733.6661 or text 741741

TEXT: STEVE to 741741 to access a culturally trained Crisis Text Line counselor.

- Trans Lifeline: 877.565.8860

- A Student Assistance Program (ASAP): 1.833.445.5058
ASAP offers confidential consultation and immediate support 24/7 by phone

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The Dexter Counseling Center offers a broad range of programs and services to assist students in dealing with life’s challenges. Our professional staff offer the following supportive services FREE of charge to students who are currently enrolled at American International College:

  • Individual counseling
  • Group counseling
  • Specialized workshops
  • Student-Athlete counseling
  • Substance use counseling



Our office is on the second floor of Mallary Hall (above Health Services) on the Wilbraham Road side of campus near the Office of the Registrar. 

Contact Numbers

Phone: 413.205.3248

Fax:     413.205.3512

Patient Portal

Use the Patient Portal to schedule appointments, manage your account, securely message providers, and access records.  REMINDER, IF YOU SHARE YOUR AIC SIGN ON INFORMATION WITH PARENTS OR FRIENDS, THEY WILL NOW BE ABLE TO ACCESS AND VIEW YOUR HEALTH RECORDS! 

Patient Portal

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Renee Rosado, PsyD, LMHC

Licensed Psychologist


Director of Counseling

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Jaleesa Marshall Jeng, MA

Clinical Intern

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Matthew Monaco, MS

Specialization in Athletic Counseling/Sport Psychology

Clinical Intern

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Alyssa Shock, MEd

Clinical Intern