Information Technology

Information about this Change

The changes are in place. Click "How to setup self service Microsoft MFA ..." instructions now or follow Microsoft prompts when logging in.
We are having issues redirecting start.aic.edu to myapps.microsoft.com.
Please go directly to myapps.microsoft.com. We will update the campus if we can get the redirect issue resolved.

Please go directly to  myapps.microsoft.com
start.aic.edu has been replaced with myapps.microsoft.com

This is a reminder that AIC is changing our Single Sign On provider on Wednesday July 17th starting at 8am. The College will be closed until noon because of this planned technology change and system outage. We strongly recommend that each office has messaging on emails and voicemails so that people know that offices are closed.
 
This is a three-day process to convert over 20 systems to our new single sign on. We intend to bring up Microsoft (email, teams), Canvas, and MyAIC portal first. We expect this to take the entire morning of July 17th. 
 
You will receive a text message once the new login method is available and instructions to begin will be sent via email. Please contact the IT Helpdesk (ithelpdesk@aic.edu) if you have any questions.

Thank you,

IT Department

Timeline for Systems to Move to Microsoft Authentication

System

Alternate Name

Completion

Email

Microsoft Outlook      

Done

Teams and OneDrive

365 Dashboard & Teams & VPN

Done

Canvas

Canvas

Done

MyAIC (campus portal)

JICS

Done

Admissions portal

Slate

Done

Zoom

Zoom

Done

Housing Portal

Adirondack

Done

Applicant Tracking / HR Forms

Hirezon

Done

Success Network

AIC Connect

Done

Athletics Management

Arms

Done

Campus Calendar

Ad Astra

Done

Course Evals

Anthology

Done

Engage / Student Groups

Engage

Done   

Campus Jobs

JobX

Vendor has delayed

Clock in /out campus jobs

TimesheetX

Done

Student life system

Maxient

Done

Dexter Health Center system

Medicat

Done

Nursing exam software

Examsoft

Day 3

Portal test environment

JICS-Test

Day 3

Dining plans

MealPlans

Day 3


How to Set Up Self-Service Microsoft MFA

To add an additional layer of security to your account, AIC requires multi-factor authentication (MFA) . The MFA process combines two layers of security: something you know (your password) and something you have (your mobile device).If you do not have a mobile device, please email IT.Helpdesk@aic.edu to discuss alternatives.

How to set up Microsoft Authenticator

1. Open the Play Store or App Store on your mobile device. Search for Microsoft Authenticator . Select Install. (Below are examples of the logo for the application you need to install.)

Once installed, in the Microsoft

Authenticator app:

• Select Agree for Microsoft needs basic app data.

• Select Add Account and then choose

Work or School Account.

• Select Scan a QR code.

• Select OK to allow permissions to your camera and set phone aside for now .

Your device will now be ready to scan a code in Step 6 .

2. Using a separate device, like your laptop, desktop or tablet(NOT

your mobile device), do the following :

• log into start.aic.edu

(username: firstname.lastname@aic.edu and your AIC password)

3 . You will be prompted to set up MFA . Click Next .

4. Click Next to continue setting up Microsoft Authenticator.

5 . Click Next again .

6 . Scan the QR code on your screen with Microsoft Authenticator on your mobile device and click Next. It is very important to do the next steps .This QR code is an example.

7 . Click Next again .

8 . DO NOT SKIP THIS STEP --- You will be sent a push to the app on your phone to Approve or Deny . Approve, when you know that you are the one trying to log in . If you are not logging in, then choose deny.

9 . Click Approve on your phone . Then next on your computer

10.Success!

Now when you log into your AIC account you will be sent a push to your phone to approve or deny access to your account . Approve when it is you accessing your account .


This page has several helpful How-To guides to assist you with setting up your new authentication methods in the myAIC portal. You will receive email instructions to begin. See the FAQ's and Handouts (near the bottom of this page) if you have questions before or after the process. The handouts are available to download and print.

§  Your password isn't working and you want to reset it, or

§  You know your password, but your account is locked out and you need to unlock it.

  1. In the Enter password screen, select Forgot my password.
  2.      In the Get back into your account screen, type your work or school User ID (for example, your email address), prove you aren't a robot by entering the characters you see on the screen, and then select Next.
  1.   Select one of the methods to verify your identity and change your password and add the requested information
 

    Use this method if you typically access your apps through the Office portal:

    1.     Sign in to your  Office 365 account , using your existing password.

    2.     Select your profile on the upper-right side, and then select View account.

    3.     Select Security & privacy > Password.

    4.     Type your old password, create and confirm your new password, and then select Submit.

    Use this method if you typically access your apps from the My Apps portal:

    1.     Sign in to the  My Apps portal , using your existing password.

    2.     Select your profile on the upper-right side, and then select Profile.

    3.     Select Change password.

    4.     Type your old password, create and confirm your new password, and then select Submit.


    Learn to register for SSPR


    Watch this training video:

     
     

    FAQ's

    We are having issues redirecting start.aic.edu to myapps.microsoft.com
    Please go directly to  myapps.microsoft.com
    We will update the campus if we can get the redirect issue resolved. 
     
     
    Remember, we are converting numerous systems, so some applications will not work until we are complete.  This will take up to 3 days.  
    Check your authentication devices here
     
     We recommend removing your mobile number as it will no longer be support for MFA as of October 9th:
     
     
    On the setup screen, click on I want to use a different method.  This will walk you through setting up a text or call.
      Yes, on the setup page, click on I want to use a different authenticator app.  This will walk you through setting up a different authentication app with similar steps provided to use Microsoft Authenticator.
      If you have a flip phone, you can set up texting or calling.

    You can set up texting or calling.

      Set up texting or calling instead of the authenticator app.  This will only work if you have set up texting or calling prior to getting a new phone. 

    Yes, set up your second phone as an Alternate phone.

    If you have an international phone number and it is taking longer than a few minutes to get a text or call, please use the Authenticator app as your primary authentication method or contact the helpdesk for more options.
     
    Check you authentication devices settings here before traveling to make sure you are not relying on devices you won't have access to (or devices which will not have a mobile data connection)
      Your password has a word, phrase, or pattern that makes your password easily guessable. Try again using a stronger password.
      You do not have the Multifactor portion of your account set up.  Please contact the AIC IT Help Desk for assistance for resetting your password and setting up your MFA.

    Handouts

    Handouts list view Handouts card view

    Ungrouped

    Title Description File type
    How to Setup Your Account
    		.docx
    FAQ's Document

    FAQ are posted but you can download this as a document. 

         		.docx
    How not to be asked to log in all the time
    		.docx
    Setting up secondary MFA (Text or Call)

    After setting up your account, you can make changes or setup a secondary authentication method. 

         		.docx
    How do I change my MFA to Microsoft Authenticator?
    		.docx
    Removing and Re-adding Your Account to Microsoft Authenticator
    		.docx

    Copy of Email Notices

    Email Notice July 16th

    This is a reminder that AIC is changing our Single Sign On provider on Wednesday July 17th starting at 8am. The College will be closed until noon because of this planned technology change and system outage.  We strongly recommend that each office has messaging on emails and voicemails so that people know that offices are closed.  

    This is a three-day process to convert over 20 systems to our new single sign on. We intend to bring up Microsoft (email, teams), Canvas, and MyAIC portal first. We expect this to take the entire morning of July 17th.

    We have created a page in the portal about the changes, go to this site for all the information - Change to Microsoft Single Sign On.  On that site, there are several helpful How-To guides to assist you with setting up your new authentication methods. Please do not attempt to use them until you receive notification that the change is complete. While they shouldn’t affect your current access, attempting to use them early may cause issues after the transition.

    You will receive a text message once the new login method is available and instructions to begin will be sent via email. Please contact the IT Helpdesk (ithelpdesk@aic.edu) if you have any questions.

    Thank you for your cooperation,

    IT Department

     

     

    The Office of Information Technology

    Department phone: 413-205-3402

    It.helpdesk@aic.edu

     

    Email Notice July 10th

    This is a reminder that AIC is changing our Single Sign On provider on Wednesday July 17th starting at 8am. This is a three-day process to bring back 26 systems that use single sign on today. This must be done during work hours because we need to schedule and work with vendors to enable them with our new provider (Microsoft).

    We intend to bring up Microsoft (email, teams), Canvas, and MyAIC portal first. We expect this to take the entire morning of July 17th. We recommend that offices plan work that can be done on the new Jenzabar project or systems that are not single sign on until their systems become operational again. Please see listing and tentative timing of systems in the portal announcement and associated pages. In this process, http://start.aic.edu will be replaced and as systems are enabled for single sign on, they will be updated on the new page.

    We will send out additional information and post it in the portal next week.

    If you have specific questions, please send an email to the IT.Helpdesk@aic.edu and we will have the appropriate person respond to you.

    Thank you,

    IT Department

    Email Notice June 24th

    AIC is changing our Single Sign On provider on Wednesday July 17th. This is a three-day process to bring back 26 systems that use single sign on today. This must be done during work hours because we need to schedule and work with vendors to enable them with our new provider Microsoft.

    We intend to bring up Microsoft (email, teams), Canvas, and MyAIC portal first. We expect this to take the entire morning of July 17th.  We recommend that offices plan work that can be done on the new Jenzabar project or systems that are not single sign on until their systems become operational again. Please see list and tentative timing of systems attached.

    IT will send out a text message when Microsoft (email, teams), Canvas, and MyAIC portal are operational. After that we will send an email update at 12:30 and 4:30 each day.

    We will send out additional information and reminders prior to Wednesday July 17th.

    If you have specific questions, please send an email to the IT.Helpdesk@aic.edu and we will have the appropriate person respond to you.

     

     

    Thank you,

     

    IT Department

    Department phone: 413-205-3402

    It.helpdesk@aic.edu