The mission of the Center for Accessibility Services and Academic Accommodations (CASAA) is to create an accessible, inclusive, sustainable learning environment where disabilities are recognized as an aspect of diversity that is integral to the campus community and to society.

CASAA collaborates with all members of the institution’s diverse community to ensure that all aspects of campus life - learning, working and living - are universally accessible. The department provides resources, training and direct services to ensure people with disabilities may have a greater opportunity to achieve their goals.

The goals and objectives of the department are to:

  • Promote and facilitate access through creative outreach and training, collaborative partnerships, innovative programs and proactive solutions;
  • Support and facilitate the transition, retention and graduation of students with disabilities;
  • Remove campus-wide barriers for people with disabilities; and
  • Ensure the effective delivery of appropriate accommodations.

Fore more information, please contact Accessibility Services at 413-205-3037 or email


Reporting Forms

This form should be completed by anyone, student, faculty, staff, or family/friend of a student that is injured or undergoes surgery.  A member of the CASAA team will contact the student to assist with determining if accommodations are needed.

How to Apply:

- Step 1Download and complete Accommodation Application (Accommodation Application).

- Step 2Return completed application to CASAA (under DC in Suite 10) in person or email to

- Step 3Submit documentation (See Below) from your medical professional to support accommodation requests.


Documentation Needed:


- Letter from medical doctor, psychologist, or other qualified diagnostician that includes:

       - on appropriate letterhead and signed by the professional

       - a diagnosis of the current disability, including the date and how the diagnosis was reached

       - info on how disability affects a major life activity and/or academics

       - any recommendations on how best to support disability

Secondary (Supporting):

- Individualized Education Plan (IEP)(current within last 3 years)

- 504 Plan (current within last 3 years)

Jennifer Nordstrom, OTD, OTR/L

Director of Accessibility Services


Matt Robert

Assistant Director of Accessibility Services