Time to change your password?

Please make sure to read the Password Change Overview document linked below and follow the other supplied directions about your particular devices (Windows, Mac, iPhone, Android, etc). If you have multiple devices, you may want to do this during a time when IT staff are available to help.

Having other password issues?

If you have forgotten your actual password, but your devices are currently auto-logging you in, you may create a new password by going to the portal using another (not logged-in) web browser and going to the Help > Password Management page and selecting "Forgot or Reset password" from that screen. You will be prompted to answer your 3 security questions and you will be allowed to set a new password.

If you have forgotten the answers to any security/challenge questions, then you should use a device that has remembered your password, and go to the Help > Password Management page and update your security/challenge questions. (Note: Your security question answers are not case sensitive.) Then log out of the portal, or use a non-logged-in browser to use the "Forgot or Reset password" feature.

New Password Management .... coming soon

These instructions are under construction!  Please ignore. 

Our new password management system is available at https://start.aic.edu you must go there to set up your recovery questions, alternate email and recovery phone number.  

  • All passwords must now meet the following requirements:  Minimum of 8 characters, maximum of 20 characters.  All passwords must contain least one of EACH of the following:  Uppercase character, Lowercase character, Number, and Special characters (~!@#$%^&*_-+=`|\(){}[]:;"'<>,.?/) 
  • Currency symbols such as the Euro or British Pound are NOT counted as special characters for this setting.
  • Must use new login prompts on my.AIC.edu (Portal) 

Number of characters in sequences to check

  • Your computer must be turned off Monday night.  If you have authentication prompts, you need to quit Outlook, shutdown your machines and restart Outlook..